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Get in touch

Whatever your situation, we’d rather hear from you than not. There’s no pressure and no judgement.

Ways to get in touch

By phone

  • Mon-Fri 9am to 5:30pm
General enquiries

All calls are recorded for training and quality purposes.

  • Using Relay UK? Dial 18001 then our contact number.

Live chat

  • Mon-Fri 9am to 5:30pm
Start a chat

Start a chat with one of the team without picking up the phone.

By email

  • We aim to reply within 2 working days
[email protected]

So we can deal with your query quickly, please include your account reference number, full name, postcode and date of birth.

By post

  • Allow 5–7 working days

One Call Insurance Services
FAO OCDR
First Point, Balby Carr Bank
Doncaster
DN4 5JQ

Opening times

Monday to Friday

9:00am – 5:30pm

Saturday

Closed

Sunday

Closed

Bank holidays

Closed

If you’re unhappy with us

We’d like the chance to put it right. Our complaints procedure sets out how to raise it, how long we’ll take, and what to do if you’re still not satisfied afterwards.

Read our complaints procedure
Live chat issue

Direct Debit Guarantee

  • The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
    • If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.