Click4Assistance UK Live Chat Software

We are open today between 9:00am and 5:30pm

FAQ's

We are here to answer any questions you may have about us or your account. These frequently asked questions will help give you some guidance.

A

We are the debt recovery team for One Call Insurance Services Limited. We are responsible for recovering debt owed to One Call Insurance Services Limited following the use of their insurance policies and products.

A

We have contacted you as you currently have a balance owed to One Call Insurance Services Limited; and despite attempts to contact you to discuss your account they haven’t received any correspondence from you.

A

We are open Monday to Friday, 9:00am to 17:30pm and Saturdays 10:00am to 2:00pm, on 01302 554261. You can email us anytime at OCDR@onecalldirect.co.uk. Payments can be made 24 hours a day using our automated payment line on 01302 513244

A

No we can arrange a payment plan for you to ensure it is suitable and affordable for you. You can do this online via our direct debit option; or if you would like to discuss what options are available to you call us on 01302 554261 Monday to Friday between the hours of 9:00am and 5:30pm.

A

If you would like to discuss the amount owed and why it is owed please contact One Call Insurance on 01302 554015 (motor insurance) and 01302 554013 (home insurance).

A

All of our policies are purchased either online or over the telephone; where a policy is purchased online you have ticked to confirm you have read and understood our terms of business. Where a policy is purchased over the phone you are advised that policies are purchased on a limited disclosure basis and full policy terms are sent out in writing to which you are then asked if you are happy to proceed with the policy.

A

You can call us on 01302 554261 Monday to Friday between the hours of 9:00am and 5:30pm; alternatively you can email OCDR@onecalldirect.co.uk

A

Please contact us via telephone 01302 554261 Monday to Friday between the hours of 9:00am and 5:30pm to bring your account up to date

A

No, all of our instalment plans are interest free

A

You can request your current balance by calling us on 01302 554261 Monday to Friday between the hours of 9:00am and 5:30pm

A

Your credit score may be affected if you fail to make payment or arrange and maintain an instalment plan.

A

One Call Insurance Services Limited will escalate the debt owed by means of court if necessary; we would much rather avoid issuing court proceedings, however if the matter isn’t resolved we may have no alternative.

A

If you are in financial difficulty or need advice to help you work out whether you owe the debt, or how you might pay the debt, contact a debt advisor (particularly if you haven’t been in contact with the business for a number of years).

The following organisations offer free, impartial and non-judgemental advice:

Citizens Advice 03444 111 444 (England)
03444 772 020 (Wales)
www.citizensadvice.org.uk
Civil Legal Advice 0345 345 4345 www.gov.uk/civil-legal-advice
StepChange Debt Charity 0800 138 1111 (Freephone) www.stepchange.org
National Debtline 0808 808 4000 (Freephone) www.nationaldebtline.org
AdviceUK 0300 777 0107 www.adviceuk.org.uk
Christians Against Poverty 0800 328 0006 (Freephone) www.capuk.org
  • Citizens Advice
    • 03444 111 444 (England)
      03444 772 020 (Wales)
    • www.citizensadvice.org.uk
  • Civil Legal Advice
    • 0345 345 4345
    • www.gov.uk/civil-legal-advice
  • StepChange Debt Charity
    • 0800 138 1111 (Freephone)
    • www.stepchange.org
  • National Debtline
    • 0808 808 4000 (Freephone)
    • www.nationaldebtline.org
  • AdviceUK
    • 0300 777 0107
    • www.adviceuk.org.uk
  • Christians Against Poverty
    • 0800 328 0006 (Freephone)
    • www.capuk.org

If you have any questions about that aren’t listed in the above FAQ's please call us and one of our friendly team will be here to help. Alternatively please use our online chat facility.